Description
Plentific is one of the fastest growing property technology companies in the world, backed by renowned investors including Brookfield, Highland Europe, A/O Proptech, Target Global and Mubadala.
We are headquartered in London, UK, with offices in Germany, USA and Turkey. Our mission is to improve lives by making property work better for everyone. We do so by streamlining how repairs, maintenance and compliance services are delivered.
Our platform gives clients rich insight into management, operational and performance data, helping them deliver their customer service promise, while optimising supplier costs and adhering to their environmental, social and governance goals.Come and be a part of:
- A leading Proptech with a global footprint and an HQ in heart of London’s bustling centre
- A diverse, multicultural workplace with over 30 nationalities amongst our employees
- A stimulating atmosphere and fast-paced growth led by our recent $100m funding round
- A flexible work culture and a number of programmes built around your physical and mental wellbeing
Developing acclaimed technology is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.
The Role
The Client Account Manager will have a strong understanding of account management, as well as an excellent knowledge of Plentific’s products and services. Most importantly, they will be able to develop relationships and communicate with Clients, at all levels of the business.
Responsibilities
- Managing a defined portfolio of Plentific’’s key accounts
- Monitor clients performance using the reporting tool
- Advise on client platform behaviour to enable them to receive enhanced performance
- Ensuring a support model is delivered that is in line with agreed SLA’s
- Maintaining and developing relationships with new & existing customers in person and via telephone calls and emails
- Ensuring CRM system is up to date at all times
- Acting as escalation point for operational incidents
- Advising on forthcoming product developments and roadmaps
- Provide demos on new product and features improvements
- Deliver training sessions with new and existing clients
- Gaining a clear understanding of client’s businesses and requirements
- Deliver client feedback to internal teams and create change request tickets when required
- To work with different functions across Plentific inc Sales, Implementation and Customer Success
- Any other duties as reasonably required
Requirements
- Minimum of 3 years experience in account management
- Highly motivated individual with strong desire to serve clients and affect business growth
- Strong communication and stakeholder management skills across all levels of a Client’s organisation, both written and verbal
- Ability to present one on one and to large audiences
- Ability to join a company and hit the ground running
- Possess strong interpersonal and negotiation skills
- Proactive and flexible with a can-do attitude.
- Attentive to detail is a must
- Ability to generate ideas and solve problems
- Ability to prioritise and manage several different tasks at once
- Passion for excellent customer service
- Ability to work effectively to tight deadlines
- Strong organisational and administrative skills
- Ability to work independently and as part of a team
- Experience within a tech sector an advantage
Benefits
As you can see, we have big plans and are eager to grow our team of dreamers and doers to achieve our vision of managing over 1 million properties through our platform across various countries. You can help us shape the future of property management. Here’s what we offer:
- A competitive compensation package with a base salary and quarterly bonus incentives
- Health care benefits including medical, dental and vision coverages
- 401K employer matching program up to four percent
- A remote-friendly working environment + 20 days annual holiday
- Home office allowance
- An inherently diverse culture with over 25 nationalities
