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Customer Success Manager

About Adeptmind

Our current engineering efforts focus on vertical expansion: building more tools and services. Current projects range from creating internal service to providing command-line utilities as well as large scale crawling and data processing.

Our platform helps online retailers bridge the gap between online and offline conversion rates. Bad search means a bad customer experience. Our technology uses deep learning and natural language processing to eliminate the “no results found” problem and show your customers what they want when they want it. Our results speak for themselves. No fancy jargon, just 100% accuracy every time.

We believe search should be intuitive and intelligent, rather than a barrier for online stores and customers. We have the tools. Let’s make it happen.


At Adeptmind, a career opportunity is more than just a job. When you join us, you're welcomed into a group of extremely smart and hardworking people with a mission. We collectively focus on our goals while supporting each other. We provide a great environment where learning and development is valued, and we promote from within.


Focus on understanding the client's business needs and goals, attending weekly meetings and standups, communicating both internally and externally

Provide strategic consultation on best practices

Attend internal demos showcasing new products and features, advocating product features and improvements as the voice of the customer and works cross-functionally with both the customer success and internal product/engineering teams

Focus on technical and product knowledge to ensure smooth onboarding of new clients

Develop creative strategies to increase customer engagement, drive growth, and reduce churn, while managing key consumer metrics

Driving retention by demonstrating client successes to date and future opportunities

Identifying any risks to the client's stated business goals and develop meaningful plans that feed their long term goals

Running full test suites and sharing results internally, while communicating promptly any updates and/or outages with clients

Advocating on behalf of the client internally, while tracking all tickets in Jira/Zen Desk

Expanding business by coaching clients in additional opportunities for growth

Providing an exceptional level of service that turns clients into advocates and testimonials

Your Qualification

5-7 years experience in customer success, customer experience or related roles

Minimum 2 years of experience liaising between internal teams (i.e., product teams, sales teams) and external stakeholders (i.e., platform users)

Wants the opportunity to build their own team, while establishing processes and software to make the organization run smoother

Ability to quickly learn new technologies and explain software features

Enjoys building relationships and cultivating positive client experiences

Focuses on new and effective ways to provide value to the client

Approaches problems with a creative mindset and is solution oriented

Thrives in a fast paced environment and is able to learn on the job, has a strong interest in joining a young startup

Collaborates well with others and likes to work within a team

Knowledge of eCommerce industry an asset

Experience in Software/AI preferred


Flat organization structure set up to help people succeed

Competitive salary commensurate with experience/qualification

Bonus package commensurate with performance

A convenient downtown office location close to transit (once we return from full time WFH)

Comprehensive health benefits

$200/month transportation allowance (once back in-office)

Catered meals managed by a food expert (once back in-office)